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Mailbox Policy

Policy Regarding Mailboxes Damaged During Snow Removal
Effective January 1, 2016
1. The Knox County Highway Department is responsible for clearing over 400 miles of county highways as quickly and safely as possible. During clearing operations, rural mailboxes may be damaged. Please notify the Knox County Highway Department as soon as possible if you feel your mailbox had been damaged due to our snow removal. The Knox County Highway Department will replace damaged mailboxes only when the damage is due to a county snowplow striking the mailbox. The Knox County Highway Department will erect only a standard issue mailbox and post as a replacement. When practicable, the mailbox may be fixed and reinstalled by the Knox County Highway Department.
2. The Knox County Highway Department will not replace damaged mailboxes when the damage is due to the force of snow thrown at a mailbox by a county snowplow. After inspection, the Knox County Highway Department reserves the right to refuse replacement of any damaged mailbox when, in the Knox County Highway Department’s opinion, the situation does not evidence that a snow plow was operated in a negligent manner.
Please note: Plastic mailboxes are more prone to damage due to their oversized dimensions and the brittle nature of the plastic in extreme cold temperatures. Please consider these factors when purchasing a mailbox.
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